Computer Repairs & Solutions LLC FAQ

Do you provide a free diagnostic?
Most jobs involve no diagnostic fee if completed in 10 minutes or less; however, a diagnostic charge applies if further investigation is required to identify the issue.

Could you please provide details regarding your pricing structure and the expected charges?
Onsite services are generally the most expensive, often taking 1-2 hours for jobs involving a single issue, with costs starting at $100. In contrast, shop and remote repairs can cost less than $100. Hardware problems incur additional charges. (Pricing)

Are you in the market for computers, laptops, tablets, phones, or gaming consoles?
We do not conduct purchases, as we do not have a physical store. However, we recommend utilizing platforms such as Facebook Marketplace, Craigslist, Nextdoor, or eBay as effective options for selling items.

I’m looking to purchase a specific part. Can you let me know if you have it available in stock?
We do not operate a retail store. However, customers may purchase parts from the following establishments: CyberWorks, Best Buy, Office Max.

What do you need from me if I drop off my system?

The power cord is not required for desktop computers; however, it is essential for all other devices, including laptop and most All-In-One desktop computer chargers. Additionally, the user login passwords will be necessary for access. We have a monitor, keyboard, and mouse available for use.

Do you guys have any replacement screens in stock?
We do not have screens in stock. They must be ordered, which typically requires a delivery time of 3 to 5 business days. Rush shipping options are available. If your device remains operational, you may choose to drop it off when the screen arrives, should you prefer that arrangement.

I really need to get this repair done quickly since it’s used for work or school. Can you help me out?
We provide a complimentary 10-minute estimate without delay. Additionally, you have the option to request priority service for a fee of $50, with the exception of weekends. Please note that while we will prioritize your request, this does not guarantee that the work will be completed on the same day. Our availability may be limited, and I might have to decline priority service.

How does remote support work?
Splashtop is a remote client program installed on your device, allowing someone to assist you with your technical issues from my office. I can connect to your device over the internet to troubleshoot problems, guide you through steps, or directly fix issues, all without needing to be physically present.

I accidentally deleted some files that I really need. Is there any chance I can get them back?
It is imperative that you cease all use of the computer or device immediately to maximize the likelihood of successful data recovery. Continued usage after deleting files will significantly complicate the retrieval process. In the event of a hardware malfunction with the drive, it is recommended that you contact $300 Data Recovery,(opens in new tab) a professional data recovery company based in California.

There was a liquid spill. Can you help me deal with it?
We will make every effort to assist you. It is imperative that the power be turned off immediately. Failure to do so may result in corrosion and oxidation, which can compromise the integrity of the components. Refrain from powering on the device for a minimum of 24 to 36 hours, and ensure that the battery is removed.

To mitigate damage, drain and remove as much liquid as possible by inverting the device. Employ a fan to facilitate the drying process and eliminate any remaining moisture. It may be necessary to clean the components using isopropyl alcohol.

Should the motherboard sustain damage from the spill, we recommend seeking the services of a reputable company specializing in component-level repairs, such as LapFix or Beetstech. It is advisable to avoid sending the device to NorthridgeFix, which is known for its prominent YouTube channel.